PRIMETIME – Aultcare’s Primetime Health Plan

Primetime Health Plan – Northeast Ohio’s Award-Winning Medicare Advantage Plan

Through a unique combination of healthcare programs and services and superior customer service, PrimeTime Health Plan members receive a value that extends beyond a health plan.

That value begins with PrimeTime Health Plan’s 5-star rating for 2023 awarded by the Centers for Medicare and Medicaid Services (CMS). This is the second consecutive year PrimeTime has been awarded with this pristine recognition.

Medicare Star Ratings provide an indicator of how well a healthcare plan is performing. These ratings help Medicare-eligible individuals compare healthcare plans to ensure they will receive a high level of quality care and quality service. A 5-star rating is the highest recognition CMS awards to healthcare plans.

In calculating Star Ratings, CMS carefully examines the many areas of a healthcare plan, including how members rate a plan’s services and care, how well physicians detect illnesses and keep members healthy, and how efficiently a plan helps members use recommended and safe prescription medications.

“To be recognized as a 5-star Medicare Advantage plan by CMS for the second year in a row is an incredible honor. This recognition is a testament to the superior quality of care and service our members receive from our colleagues and providers,” said Vice President of AultCare Mike Novelli. “We look forward to sharing why PrimeTime Health Plan is deserving of this 5-star recognition year-round.”

PrimeTime Health Plan is also recognized as one of the Best Medicare Advantage Plans in Ohio by U.S. News and World Report for 2023. PrimeTime has received this honor six of the past seven years.

Associated with the CMS star ratings, U.S. News and World Report selects MA plans rated highly by CMS as “best.” Again, this top rating is a result of PrimeTime’s dedication to quality of care and quality of service.

Part of PrimeTime’s popularity amongst its members is the educational telemonitoring services offered to assist members with chronic conditions, such as congestive heart failure and diabetes. Members with these diagnoses may opt-in to these services, working with a health coach and having exclusive access to educational materials to understand their healthcare needs.

Members can be part of special support groups to learn about specific issues related to their heart failure or diabetes diagnosis, and lean on other members going through similar experiences. With the aid of a registered nurse, members work together to increase self-management of their healthcare and take control of their well-being.

Between unique programs and services and award-winning recognition, there is one common denominator across everything PrimeTime Health Plan does: its customer service.

It is that singular commitment to customer service that distinguishes PrimeTime from its competitors. Members and even prospective members may call, email, or visit their local offices to speak with a Medicare specialist. Medicare can be challenging, and Medicare specialists are always available to meet and guide individuals toward their best decisions.

“At PrimeTime, we want our members to have the quality of care and service they need and deserve. We want them to feel like family,” said Jodi Edmunds, director of clinical quality and disease management.

If you have a question, you can call PrimeTime, and a person – who understands you and the culture of your community – will help you with your needs. PrimeTime’s outstanding customer service is one of the reasons why it is easier for members to navigate the healthcare system. PrimeTime employees are part of the community in which we all live. Our knowledgeable representatives are always willing to meet with members in person or over the phone. We want our members to know that customer service is our No. 1 goal, and it will continue to be so in the coming years.

To learn more about PrimeTime’s award-winning MA-plan, visit www.pthp.com or call 330-363-7407 (TTY: 711), Monday through Friday from 8 a.m. – 4:30 p.m.

PrimeTime Health Plan is a HMOPOS plan with a Medicare contact. Enrollment in PrimeTime Health Plan depends on contract renewal. Every year, Medicare evaluates plans based on a 5-star rating system. For more information, please contact PrimeTime Health Plan at 330-363-7407 or 1-800-577-5084 (TTY users should call 711). Our Call Center is open Monday through Friday, from 8 a.m. to 8 p.m. From Oct. 1 through March 31, the Call Center is open seven days a week, from 8 a.m. to 8 p.m.